So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
Pizza place doesn’t deliver to my area. Uber eats does.
Phone is ewwww, thumbs go brrrrt
While I do call, it’s frustrating that the call adds a significant opportunity for order error. I don’t use DoorDash, but many places don’t have a competent online system, or one at all.
Hella places, especially big chains, stopped doing delivery of their own and switched to 3rd party gig workers since now they don’t have to pay a dude, or maintain a fleet of vehicles.
The only pizza chain I know of that still has in-house delivery is Little Caesars; and that’s not even at every location. The only place I regularly order from that does in-house delivery is a local chinese food place.
That’s interesting to me. I don’t think I’ve ever lived near a Little Caesars that had in-house delivery (or delivery at all outside of like DoorDash), and every Dominoes I’ve ordered from has had delivery. I can’t say for sure if it was in-house, but it was delivered in a car with the Dominoes signage.
The local pizza place gives lower priority to website orders because people on delivery apps give high/low stars while the website has no feedback mechanism 🤷🏾♂️
Fuck DD as a company, but…
Usually if I use DD it’s via company benefits so I don’t even have to pay for it - that’s one reason.
Some places near me only let you order delivery by phone and I have to call like 10 times to get through because it’s busy.
Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.
As others have said, some places also won’t deliver to me. I’m about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I’ve tried). DD doesn’t seem to care about that extra distance.
Related, Dominoes won’t deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷♂️
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.
For this reason, I will always order via Doordash instead of directly through the restaurant.
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
jesus, what kind of service are you guys running where you live? if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It’s nice to get a few bucks back if something was forgotten. I’ve only fully refunded my order like once.
Places that traditionally provided their own in-house delivery are mostly switching to 3rd party services. It’s cheaper for them. Pretty soon that’ll be the only delivery option anywhere.
Isn’t that because of customers choosing to rely on third party apps instead of taking advantage of local delivery? This seems like it requires a conscious resistance on our part. If everyone keeps doordashing everything, local restaurants have no choice but to get on board, fire their drivers, and let us pay more for app delivery via underpaid gig workers.
I wouldn’t call it being lazy but when one app already contains your payment details and is a familiar interface why go through the hassle of ordering on the restaurant site which may not allow ordering without an account or have a horrid order portal?
Why order online at all? I call them, on the telephone. I assume they’re answering on a landline.
Then I say “Heeeeeey, I want a pizza, here’s my address, make it happen, captain!”
And then we need to get more info, because saying “here’s my address” doesn’t actually give them my address, and they still need to know size and toppings.
But then they tell you an estimated wait. Eventually they send out a driver. If the wait is 15 minutes longer than the estimated wait, you call back, and be polite. You just say “heeeey, just checking on my order?”
And they say “Oh shit! Tony was smoking crack behind the dumpster again! We’ll run yours out asap!”
And then you get your pizza.
I call them, on the telephone.
So your username is accurate.
This is likely more disruptive and annoying for the people working there, who then have to manually create a ticket and enter it into their ordering system, vs. an online order that does that automatically.
What a strange take. I get that being interrupted with a phone does cause a context switch, but so would coming in and ordering. Or picking up pizzas to deliver. And also, for me I just think of answering the phone as part of the job at a pizza joint. So many memories of sitting in lobbies waiting hearing the constant “hello papa johns” drone on. I do concede I’m old though.
On the other hand, they actually get to talk to the people they make food for which is a nice human moment, the restaurant doesn’t lose money to some shitty app company, you might be more likely to give a good tip to somoene you speak to, and the workers get paid by the hour. As long as there’s at least one worker who enjoys taking calls as a way to get a break from the kitchen, everybody benefits.
I work at a Domino’s. We all avoid the phone like the plague, it’s the one thing that will make everyone in the store suddenly very busy, playing the “not it” game.
Because some people don’t like to make phone calls.
How do you pay? Most people who deliver have an independent status and carry no cash.
I pay cash all the time. If you’re talking about doordash, sure. They might not carry cash. I don’t use apps.
Also, these delivery guys aren’t independant. If you order from Toms Pizza, and you call them directly, you get a delivery from an employee of Toms Pizza. If you order the same day and time every week, you’ll likely get the same driver every week.
If you order through doordash, who knows who’s going to deliver?
Weird, I have had this conversation.
I wouldn’t call it being lazy when one app already contains your payment details, and is a familiar interface. Why go through the hassle of ordering on the restaurant site, which may not allow ordering without an account or have a horrid order portal?
Because they charge more, and the local business gets less of it.
But I may not be the one to ask, I just pick up the pizza myself.And that is what you pay for the convenience
Former Dominos manager here. As another user said, distance is part of it.
Places usually don’t deliver outside of a certain distance for a couple of reasons, proximity to sister chains (one Dominos can’t deliver to another Dominos area), and delivery time. The further the customer is the longer it takes to get the food to the customer, and to get back and deliver more.
Another reason is particular area. At my Dominos we had a ‘do not deliver’ list. These were neighborhoods or parts of the city where there’s reason to not send drivers there for their safety. The projects/ghettos/whatever term you like, and other general areas where drivers have been robbed/threatened/etc. I heard one story about before I worked there, one of the drivers was held hostage.
Door Dash or similar may not care about those things for XYZ reason, and send their drivers there anyway.
that last part is pretty fucked up. I know you likely had no control over that when there but,
“We aren’t willing to send our drivers into this area for profit because of safety concerns, but we will send another companies drivers into the area”
Is a bad/entitled policy.
edit: removed beginning as I didn’t want post to seem like I was directing it at PC.
Unfortunately we didn’t have much say in the matter. The way Door Dash did it was pretty roundabout. Instead of making some deal with Dominos (at least, when I worked there), they just submitted the order through our website under either the driver’s name or the customers. I doubt any of them knew the areas.
But I do agree with you.
yea DD does that with stores that don’t opt out of it. It’s dumb, while you do have the ability to actually partner with them(and in doing so you gain the ability to control when and who places/gets orders), if you don’t have an active partnership, they just send it via the dashers name and give the dasher a temp card to use for the transaction.
dominos in this case aren’t the party sending staff at another company to the dangerous locations. that would be doordash
yea, instead they are providing a company food so they can deliver there instead, since that makes it so much better lol
I can see the argument of, well, we didn’t know it was a DoorDash, we didn’t know where it was going, but like for partner establishments that excuse doesn’t exist, and even non-partner establishments could very easily just choose to not allow DoorDash at the establishment. It’s a huge “not my problem and gets me more money” mentality
It’s huge “I can’t fix this problem myself” mentality. Dominoes isn’t sending anyone to that neighborhood. Could you imagine the furthered dystopic trend if Dominoes (and others) COULD choose which neighborhoods to not serve AT ALL? If multi-brand corporations could so directly manipulate product availability like that?
There’s enough problems in poorer areas becoming “food deserts” by lacking proper groceries and only having garbage fast food available in walking/bussing distance. Let’s not give the French fry overlords any more power to tailor the markets through delivery denial.
you think they should refuse to sell food to people in underprivileged areas? man no offense but that’s really fucking stupid
I did just edit it to make my point a little clearer, which changed quite a bit of it. But to answer your question, if that area is an unsafe area, yes 1000%
Being said, it’s not because it’s an underprivileged area. It’s because the area isn’t safe to be in, so therefore, if you’re being robbed/mugged, delivering food to the area, don’t put people in that situation. To me, it’s absolutely stupid to think anything else.
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.
Order online; pickup in person. I refuse to participate in a “gig” economy.
The online ordering system fritzes out at the last step and I’m not about to call and talk to them.
Because doordash works and delivery doesn’t.
I do it to get pizza from my favorite pizza joint. It only delivers within a 5 mile radius and I live 10 miles away.
I think distance may be one of the biggest reasons why.
There’s a Papa John’s that is in my city but too far for their actual drivers to deliver to me, but those delivery apps list it as being a place that I can order from and get to my address. So while Papa John’s won’t let their drivers deliver to me, the delivery apps don’t have the same restriction.
