• TwinTusks@bitforged.space
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    7 months ago

    Not only software license, I believe any products “lifetime” comes with a lot of caveates.

    Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can’t supply a replacement part because the pen is no longer in production and I’m not entitled to a new model because they doesn’t deem a leaking body a defect.

    • Hylactor@sopuli.xyz
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      7 months ago

      Why would you not name the company? If they won’t protect you, you are not obligated to protect them.

    • theOneTrueSpoon@feddit.uk
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      7 months ago

      they doesn’t deem a leaking body a defect

      Does that mean they purposely design their pens to leak? If it’s not a defect, it must be by design, right? Unless the user did something to break it, accidentally or otherwise

      • TwinTusks@bitforged.space
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        7 months ago

        I believe they just chalked it up as normal wear and tear.

        Update: The leak is from the threads where the pen cap screws on the pen, there is a argument here as to I twist it too tight, and over the years there developed a crack. You can barely see the crack, but its enough for the ink to leak bleed through.

    • psud@aussie.zone
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      7 months ago

      Twsbi - a Korean pen manufacturer - had some bad plastic in one of their production runs, the body of the pen would crack in its threads at the tail of the pen

      They handled it properly, I sent them an email with a photo of the damage, they asked for my postal address and sent me a replacement body. The reassembled pen has been working happily now several years later

      I now have five twsbi pens (four piston fillers, one vacuum filler - the vac mini doesn’t leak on planes)

      I have never tested the warranties on Zippo lighters or Maglite lights

      *Edited spelling of twsbi

      • TwinTusks@bitforged.space
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        7 months ago

        You meant Twsbi, its a Taiwanese manufacturer. Yes, their customer service is top notch! I also have a cracked cap from my Twsbi mini, and they sent me a replacement even without a picture (infact they sent it twice, because I didnt specified my pen color, so they sent it again).