According to research ending every call with “Have I resolved all your issues?” Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

    • ericbomb@lemmy.worldOP
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      4 months ago

      Well I did say “for same reason lots” XD so yeah, basically.

      Then sales reps can rope in new people with “It’s industry standard! It’s easy to hire people who know this!”