the county’s water system director, Vanessa Tigert, attributed the oversight to a procedural error during the county’s transition to a cloud-based metering system.
[…] QTS and the county disagreed on how long the water went unmetered, with Tigert estimating about four months and QTS saying 9 to 15 months. Despite the unauthorized connections, Fayette County opted not to fine the company. “They’re our largest customer, and we have to be partners,” Tigert said. “It’s called customer service.”
What a crook
Steal 100 gallons of water, get cut off. Steal 29 million gallons, get away with it.