Dude - I just need you to type in the admin password so I can install software or fix whatever is wrong that you don’tunderstand. We really don’t need to spoon.
I wouldn’t actually mind if they actually vetted the software, but they just type in the password and install whatever I click on. I once changed the name of an installer for a new version of QGIS to “IT malware installation test” and they didn’t even notice.
My experience with IT is watching them slowly do all the things I already tried, with long pauses to check their script. And a lot of confusion when they see none of Chrome, Firefox, or Edge has ever been booted since they pushed them.
Speaking as someone on the IT side (albeit as a sysadmin, not help desk), it’s because we don’t trust you. We’ve been burned enough times by believing a user that says that of course they’ve already rebooted/run the usual command/updated recently. We want to verify that this is true. We also want to see if there are any error messages or other unexpected behaviour that you immediately dismissed and failed to mention.
Dude - I just need you to type in the admin password so I can install software or fix whatever is wrong that you don’tunderstand. We really don’t need to spoon.
I wouldn’t actually mind if they actually vetted the software, but they just type in the password and install whatever I click on. I once changed the name of an installer for a new version of QGIS to “IT malware installation test” and they didn’t even notice.
rofl that is gorgeous.
My experience with IT is watching them slowly do all the things I already tried, with long pauses to check their script. And a lot of confusion when they see none of Chrome, Firefox, or Edge has ever been booted since they pushed them.
Speaking as someone on the IT side (albeit as a sysadmin, not help desk), it’s because we don’t trust you. We’ve been burned enough times by believing a user that says that of course they’ve already rebooted/run the usual command/updated recently. We want to verify that this is true. We also want to see if there are any error messages or other unexpected behaviour that you immediately dismissed and failed to mention.
Agreed