My experience with IT is watching them slowly do all the things I already tried, with long pauses to check their script. And a lot of confusion when they see none of Chrome, Firefox, or Edge has ever been booted since they pushed them.
Speaking as someone on the IT side (albeit as a sysadmin, not help desk), it’s because we don’t trust you. We’ve been burned enough times by believing a user that says that of course they’ve already rebooted/run the usual command/updated recently. We want to verify that this is true. We also want to see if there are any error messages or other unexpected behaviour that you immediately dismissed and failed to mention.
rofl that is gorgeous.
My experience with IT is watching them slowly do all the things I already tried, with long pauses to check their script. And a lot of confusion when they see none of Chrome, Firefox, or Edge has ever been booted since they pushed them.
Speaking as someone on the IT side (albeit as a sysadmin, not help desk), it’s because we don’t trust you. We’ve been burned enough times by believing a user that says that of course they’ve already rebooted/run the usual command/updated recently. We want to verify that this is true. We also want to see if there are any error messages or other unexpected behaviour that you immediately dismissed and failed to mention.
Agreed