Airbnb has apologised to a woman after an apartment host falsely claimed she had caused thousands of pounds’ worth of damage and used images she says were digitally manipulated to back up his allegations.
The London-based academic was refunded almost £4,300, and an internal review of how the case was dealt with has been launched at the short-term accommodation rental company.
The incident highlights how cheap and easily available artificial intelligence software is now being used to manipulate images to give false evidence of what has happened in consumer complaints, according to one security expert.
Haha that image is so obviously fake. For anyone reading this, if you were ever renting anything expensive like a house or a car or something like that, always do a quick walk-through with a video Before and after. You don’t have to be super thorough, you just need to pan around the area
As a woodworker I can guarantee you it’s fake because wood doesn’t break like that.
The very least they could do was “crack” it along the grain.
Good lord, didn’t even notice that!
Maybe have news or weather channel showing on a TV so you can prove when you took the after video. That way they can’t claim that the video was taken at the beginning of your stay rather than the end.
Right. Good idea. Something that absolutely establishes the end time is a good idea.
Just make a time-stamped video. Time-stamped photos and videos are standard in a large number of industries.