I’m just a regular person making about $70K a year in a big city, and I’ve recently felt incredibly powerless dealing with private companies. For instance, my landlord’s auto-pay system had a glitch that excluded my pet rent and water bill. I ended up with over $1,000 in late fees. Despite hours on the phone, it turns out their system doesn’t really do auto-pay and requires a fixed amount instead of covering the full rent. It feels like a scam, and my options are to pay the fees or potentially spend a fortune on legal action.

Another frustrating experience was trying to cancel my pest control service. I had to endure a 40-minute call followed by 35 minutes of arguing, just to finally cancel. There’s no online cancellation option, and the process felt like a timeshare sales pitch.

Why do ordinary people seem so unprotected against these shady practices, and how can we change this? How does one person even start to address these issues?

  • AndrewZabar@lemmy.world
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    2 months ago

    We need a kind of everybody union.

    I had this conversation with lots of people if everyone saw a company is doing things or taking advantage of people imagine if on the exact same day, one million customers canceled their accounts. That kind of unity can give all the power needed to the regular people. But you can’t get people to cooperate or even to have enough self-discipline to go along with something that isn’t for their immediate and measurable benefit. And so the big players know they can abuse and exploit.

    • rimmedalpha@lemmynsfw.com
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      2 months ago

      A more perfect union, that can establish justice and domestic tranquility. One that provides for the common defense, promotes the general welfare, and secures the blessing of liberty for ourselves and future generations.

    • RobotToaster@mander.xyz
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      2 months ago

      One big union? For all the industrial workers in the world? I wonder if anyone has thought of that before.

      • AndrewZabar@lemmy.world
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        2 months ago

        U.S.A. is not a democracy, it’s an oligarchy. Has been for decades, but more so now than ever before. Corporations have begun to openly ignore law and have no fear of punishment. Because they own the government they write the laws and they decide what happens everywhere.

        As I said in a different comment, it’s a painful thing to hear, but the sad simple truth is, the bad guys won.

    • lone_faerie@lemmy.blahaj.zone
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      2 months ago

      Isn’t that ideally what the government is supposed to be? We can’t all individually fight for ourselves, so we vote for people to represent us and work to protect our interests. That is, if politicians actual represented their constituents and not the highest bidder.

      • AndrewZabar@lemmy.world
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        2 months ago

        Well yes except our government is bought and owned by those corporations. That’s why we are not represented by them.

        There’s a simple way to put it, but it’s painful to hear: the bad guys won.

    • Boozilla@lemmy.world
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      2 months ago

      I have had this same thought many times! Vote with our wallets en masse. It’s kind of almost happening to fast food.

    • trolololol@lemmy.world
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      2 months ago

      In Australia ACCC takes care of abusive businesses, surely there must be something like that? Even 3rd world countries like Brazil has something like it.

      • AndrewZabar@lemmy.world
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        2 months ago

        Nope. America is OWNED by rich people. It’s a corporation and they make the laws so all the laws are to help them have more power.

        • SubArcticTundra@lemmy.ml
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          2 months ago

          I wouldn’t see it so black-and-whitely. I don’t think Tim Walz is owned by anyone and he is running for VP.

          • AndrewZabar@lemmy.world
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            2 months ago

            He’s beholden to the corporations controlled by the wealthiest 1%. Anyone who gets elected is already someone who “plays ball” because they don’t get to there otherwise.

            • trolololol@lemmy.world
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              2 months ago

              Ha you don’t even get to run without people in line to donate to you. And since corp donates for both candidates it’s a win or win situation for them, which implies lose or lose for everyone.

              • AndrewZabar@lemmy.world
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                2 months ago

                It would be nice if corporate bribery were not allowed. Giving tens of millions to them - to their “campaign” - which they all funnel and launder into their pockets - is literal and unambiguous bribery. And yet it’s the reality of our nation.

      • Landless2029@lemmy.world
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        2 months ago

        We have the Federal Trade Comission but it needs to have the balls to really protect us.

        Even when they step up its usually a small fine the offender just writes off as the cost of doing business.

        Corp breaks a law. Makes $100m profit. Gets $10m fine. All good for the books!!

        • trolololol@lemmy.world
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          2 months ago

          Wait until you see the Brazilian definition of poverty. People literally dream of having the chance to be poor in US.