• linearchaos@lemmy.world
    link
    fedilink
    English
    arrow-up
    20
    arrow-down
    1
    ·
    8 months ago

    The integrations and plugins, established workflows, support systems ticketing it’s all turnkey. I hate the platform and I wish people wouldn’t use it but I understand the draw.

      • linearchaos@lemmy.world
        link
        fedilink
        English
        arrow-up
        5
        arrow-down
        1
        ·
        8 months ago

        There are bots that tie in and store tickets several of my software vendors use them. When you have a problem you drop into a certain channel and make a request it issues you a ticket with a link creates a new channel that’s just a conversation between you and support. At first it seems clergy but after you use it a couple of times it’s reasonably slick

          • linearchaos@lemmy.world
            link
            fedilink
            English
            arrow-up
            6
            arrow-down
            1
            ·
            8 months ago

            A lot of people have discord, a lot less people have slack.

            Slack is also starting to charge for those workflows. My slack bill at work is gone up 50% past what it was. And I’m now getting monthly warnings from using my integrations. They would like me to put a credit card into handle more jira tickets.

            • ResoluteCatnap@lemmy.ml
              link
              fedilink
              English
              arrow-up
              3
              ·
              8 months ago

              You also need to pay to just have message history preserved on slack. Discord that information is there for free for as long as the server/discord exists.

              I’m not saying people should use discord, but people are using it because it’s free to use.