• linearchaos@lemmy.world
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    8 months ago

    There are bots that tie in and store tickets several of my software vendors use them. When you have a problem you drop into a certain channel and make a request it issues you a ticket with a link creates a new channel that’s just a conversation between you and support. At first it seems clergy but after you use it a couple of times it’s reasonably slick

      • linearchaos@lemmy.world
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        8 months ago

        A lot of people have discord, a lot less people have slack.

        Slack is also starting to charge for those workflows. My slack bill at work is gone up 50% past what it was. And I’m now getting monthly warnings from using my integrations. They would like me to put a credit card into handle more jira tickets.

        • ResoluteCatnap@lemmy.ml
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          8 months ago

          You also need to pay to just have message history preserved on slack. Discord that information is there for free for as long as the server/discord exists.

          I’m not saying people should use discord, but people are using it because it’s free to use.