- cross-posted to:
- [email protected]
- cross-posted to:
- [email protected]
On some of those late nights, especially when I picked up Indian food, I’d be hungry enough to genuinely consider this
On some of those late nights, especially when I picked up Indian food, I’d be hungry enough to genuinely consider this
Door Dash customer service is trash. Used them one time, driver dropped off the wrong order, best that customer service could do was a partial refund as credit. Did a charge back through my bank and uninstalled the app.
It’s strange, I’ve literally had zero issues with them. I have had to refund orders a few times, and it’s usually automatically done in seconds. Maybe it’s different in different areas.
Honestly, for years folks on the internet gaslighted me this same way about Amazon.
Oh, they have THE BEST customer service. They would never do that. Any time I’ve had a problem they’ve always fixed it 110%. What did YOU do wrong?
But in reality, my experience was that for a good long stretch, there was an issue with almost every order I placed, and it was a literal coin toss as to whether customer service was going to do the very minimum to make it right or if I was in for a weeks long ordeal just to maybe get some degree of resolution and not get screwed.
So, what I’m saying is, just because YOU personally have had zero issues, that’s absolutely no reason to think it’s “strange” that someone else might have had a different experience with the same business. Personally, I think it’s extremely bizarre that you’d find it strange.
I used to live in apartments with an address set up of “(building) letter + (unit) number.” Maps and GPS didn’t direct people to the unit you put in, instead directing every address to the rental office, regardless of what building you actually lived in.
It made deliveries hell. If the space for written directions was available, I would copy/paste directions I had pre-written so the drivers could find my specific unit. I put those directions in both English and Spanish, since so many drivers spoke Spanish primarily.
I was in building L, but the address line wouldn’t let you capitalize letters. So my unit would always print out as “l”, which delivery drivers (who didn’t read my clear instructions) would think was a capital i.
After twice having my food delivered to the wrong address and arguing with drivers about it, I gave up entirely. But both times I contacted Doordash to say my food wasn’t delivered, and thankfully, I got full refunds on both. I should note that the Doordash account was a perk from my workplace, where the fees weren’t included, so maybe having some kind of “premium” account factored into the response. Still, it just wasn’t worth the hassle. The way I see it, the whole point of food delivery is not having to get out of my pajamas and leave the house. If I’m going to have to get dressed and drive across the massive complex to get my food anyway, I might as well just pick it up from the restaurant myself and cut out the middle man.
They do this so often yet they always get new customers from the dumb and lazy pool. They’ll never go out of business.
how insulting a “partial refund” at least a full refund for the first few times.
If you’re still using this after it’s happened several times I feel like that’s kind of on you for continuing to use an obviously shit service
I even asked if they could just send another dasher to get my actual order, and they wouldn’t do anything until the next day.