

I failed the check first time too. I persevered with their, admittedly terrible (at the time), customer service. I had to resort to using X to grab their attention.
Now that they’re part of Lloyds I would hope the support to get better but, luckily, I’ve not had to deal with them recently.
I also bank with Monzo, if that’s worth adding.




That’s fine. We just treat it as a fork from this point onwards.