

Was it plain PLA? Some of the fancier types cause increased wear. I’ve seen photos of glow-in-the-dark filament having worn through someone’s heat block (not just the nozzle). Wood- or metal-filled PLA can also be somewhat abrasive.
Vacuum-sealed PLA can still be soaked with moisture—it depends entirely on how it was handled at the factory. To be absolutely certain, you have to dry it yourself.
The nozzle dragging, though . . . if the print isn’t visibly warped, that sounds more like faulty hardware or incorrect software settings—the printer no longer accurately knows where the nozzle is in space. Maybe your printer had a marginal part installed at the factory, and it’s now failed. If so, that’s no fault of yours and you should contact the manufacturer.

Question is, how long is the expected lifetime of a consumer-grade FFM printer in one of these settings anyway? My bet is that it’s only a couple of years—certainly no more than five. Short enough that many businesses would be able to afford to wait for the expected end-of-life before replacing their old printers, even if there’s new tech out that might make some difference to their bottom line. At worst, the older printers will still be perfectly good and competitive at producing single-material prints, since I don’t think an MMU you don’t use incurs much of a penalty.