

I have a sunlu printer (S9+), it was a very good price, it works well enough, and I consider it was worth it for me, BUT I 100% agree about support. It came with a flex plate with a kink in it, so I couldn’t use the full build area. Reached out to support about it. Just never replied, at all. As far as I can tell the support does not actually exist. Since it was only the removable magnetic plate, I could replace it myself cheaply enough, but if I’d had a bigger issue, it could’ve been a nightmare…


Possible counterpoint: their use as a generic is isolated within the US (maybe some other countries, but certainly not universal), whereas ‘google’ has arguably become a pretty global term (at least in the Anglophone world, and I believe in some other languages, too), so the reach is very different in scope.
(e.g. Despite Kleenex still a big brand in the UK, nobody uses it as a generic. The product is called a ‘tissue’)