I used to not tip for takeout (since I had thought there was not really “service”), but I’ve since learned that the packaging for take away can be rather involved. So, I do tip now for the labor of readying the meals to go

They didn’t even really need need to make a better app to make more money. If the objective is getting the telemetry for ads by forcing the use of the official app, they could have the equivalent just via APIs and user-specific tokens. The backend would be key, and it would take advantage of an established app market. They could additionally monetize the API, if they approached it more reasonably. They could have the data and have developers pay a toll. Maybe hindsight is 20/20, but the animus they’re displaying here is self-defeating.