• HatchetHaro@lemmy.blahaj.zone
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            7 months ago

            what lie? they told the customer the truth from the beginning, and still agreed to the customer’s demands to work on the problem. they agreed to remove all viruses from the peripherals, which they did, because the peripherals were returned to the customer at the end virus-free.

          • mindbleach@sh.itjust.works
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            7 months ago

            She wouldn’t take “fuck off” for an answer. She got charged the special rate for believing whatever she pretended.

      • exocrinous@startrek.website
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        7 months ago

        The son scammed her. He told her she needed to disinfect peripherals. The tech is just allowing that to happen and charging a not listening to the tech fee.

        • FiskFisk33@startrek.website
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          7 months ago

          The tech is just allowing that to happen

          Yes, the tech, who is also in a position of trust on the matter, is therefore part of said scam. Twist it all you want, the tech lied and benefited.

          • andrew_bidlaw@sh.itjust.works
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            7 months ago

            They wrote in plain text that the customers son’s word had been taken over a word of a techie. So it’s either pushing more to convince her, refusing service or playing dumb.

          • Ookami38@sh.itjust.works
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            7 months ago

            Tech tried to tell them it was unnecessary, would take forever, and would be expensive. I’d agree with you if, for a second, the customer sounded like they wanted to drop the matter. No, this was the customer absolutely digging their heels in, and the tech did what they could to get an irate woman out of the store.

            At a certain point, you have to just let people make their mistakes, and get out of their way. This is exactly how I interpret the situation.