To the guy a few weeks ago that said I wasn’t being fair to users not reading error messages and comparing it to a doctor reading your charts. Read this fucking thread.
Yeah, my last job I was part IT. It was amazing how bad some shit was. We had an old old computer running a machine and it was on windows 2000 (there was no upgrade path for this thing). One day it broke, HDD failure. User sends in a ticket saying its not working and that the software seems to be out of date…
At some point the place I was working at was acquired, and the new parent company bought one of our competitors across town. These people were a fucking tier 1 issue factory. “My teams doesn’t work” they weren’t connected to the internet. “My old email doesn’t work” that was discontinued 3 months ago. “My old email still doesn’t work” sir this is the 8th time you’ve mentioned this, it was discontinued 5 months ago.
To the guy a few weeks ago that said I wasn’t being fair to users not reading error messages and comparing it to a doctor reading your charts. Read this fucking thread.
A ton of power users who never worked in service desk don’t understand how incompetent the average user is. It is quite something.
I’m laughing my ass off reading this threat because I can imagine every single one happening.
Yeah, my last job I was part IT. It was amazing how bad some shit was. We had an old old computer running a machine and it was on windows 2000 (there was no upgrade path for this thing). One day it broke, HDD failure. User sends in a ticket saying its not working and that the software seems to be out of date…
At some point the place I was working at was acquired, and the new parent company bought one of our competitors across town. These people were a fucking tier 1 issue factory. “My teams doesn’t work” they weren’t connected to the internet. “My old email doesn’t work” that was discontinued 3 months ago. “My old email still doesn’t work” sir this is the 8th time you’ve mentioned this, it was discontinued 5 months ago.